Privacy Policy

We may collect the following information when you use our website or book a tour:

• Personal details: Name, email, phone number, and address.
• Payment information: When booking a tour, your payment is processed securely, and we do not store credit card details.
• Communication data: Messages, emails, or customer service inquiries.
• Website usage data: Cookies and analytics to improve our website experience.
• Tour media consent: Photographs and video footage taken during tours for marketing and promotional purposes, with your consent.

We use your information to:

• Process your bookings and payments.
• Provide customer support and respond to inquiries.
• Send updates, newsletters, and marketing offers (you can opt out anytime).
• Improve our website and services.
• Ensure rider safety, including emergency contact management and route tracking during tours.

We take security seriously. Your personal data is stored in secured systems and is only accessible to authorized personnel. Sensitive payment information is encrypted and processed via trusted third-party payment providers.

We use cookies to enhance your browsing experience and analyze website traffic. You can adjust your browser settings to disable cookies if preferred. Essential cookies required for site functionality cannot be disabled.

We do not sell or trade your personal data. However, we may share information with:

• Trusted partners (e.g., payment processors, accommodation providers, tour operators) for booking and logistics.
• Legal authorities if required by law.
• Emergency services in case of medical emergencies during tours.

If you are a resident of the European Economic Area (EEA), you have the following rights:

• Access or request a copy of your data.
• Request corrections or deletion of your information.
• Opt out of marketing emails anytime.
• Object to or restrict the processing of your data.
• Request data portability (receive your data in a structured format).

To exercise any of these rights, contact us at the email address provided below.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records are retained for 7 years for tax and legal compliance purposes.

We may update this policy occasionally. The latest version will always be available on our website. We will notify you of significant changes via email if you have an active booking or account.